Inter Island Airways Samoa
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Special Assistance

Inter Island Airways wants to make sure that passengers with special physical and medical conditions have a great flying experience. When booking a reservation, a special request can be made for the passenger who is in need of special assistance.  Also, please feel free to call a Inter Island Airways' / Inter Island Vacations Travel Representative at 1-684-633-7100 and request the assistance to be added to the reservation.

The following topics are covered in this section: 

  • Special Assistance
  • Visual and Hearing Disabilities
  • Service Animals
  • Wheelchair
  • Medication 
  • Potable Oxygen Concentrators (POC) 
  • Customer Size

Special Assistance

Flight attendants or Flight Crews are not permitted to assist with feeding or personal hygiene and lavatory functions.  They cannot lift or carry you, and they cannot provide medical services, such as giving injections. If your medical condition requires others to provide this type of care, you should travel with a ticketed companion who can see to these needs during the flight.

Passengers with disabilities may be seated anywhere if they are qualified and in compliance with FAA safety regulations.  Ask our Travel Representative about special seating accommodations if you are traveling with a service animal or an attendant who assists you with certain functions during flight, if you have a fused leg, if you need a seat with a movable aisle armrest, or if you use an aisle chair to reach your seat.
 

Visual and Hearing Disabilities 

Federal Aviation Regulations require canes to be stowed prior to takeoff and landing as a safety measure. If you need assistance when flying, our employees will explain emergency procedures and aircraft surroundings.

Please let us know if you are deaf or hard of hearing, so we can provide you with information during delays and an individual safety briefing, if you wish.

At your request, we are happy to assist you to and from the airport gates, and with identifying in-flight snacks, etc.  Please let us know how we can assist you. 


Service Animals

Inter Island Airways accepts service animals trained to assist passengers with disabilities in the cabin of our aircraft at no charge. Here are a few things to know about traveling with a service animal:
  • A health certificate is not required for service animals;
  • An Animal Identification Card or harness, vest, cape or backpack with appropriate animal identification may be required;
  • Verbal assurance detailing what services the animal provides, as well as the training received may be required;
  • A written statement by a mental health care professional may be required for passengers wishing to travel with a therapeutic/emotional support animal;
  • Passengers traveling with a service animal may not be seated in an emergency exit row.
The animal may sit at your feet and may not sit in the aisle or another seat. If the animal is small
enough, it may sit on your lap.

NOTE: We reserve the right to refuse to accommodate an animal in the cabin if credible proof of service and training is not available, or if the animal is considered aggressive or disruptive.


Customer Size

Customers who are unable to lower both armrests and/or who compromise any portion of adjacent seat or aisle should book two seats prior to travel. The armrest is considered to be the definitive boundary between seats. Additionally, armrests (when fully lowered) are viewed as providing a measure of safety by restricting the seat occupant's lateral (side-to-side) movement.

It is Inter Island Airways’ goal to ensure a safe, comfortable flight for everyone and to make every customer's travel experience pleasant from beginning to end. 

Wheelchairs

Inter Island Airways accepts all wheelchairs and mobility devices as checked baggage in the cargo compartment of the aircraft.  These items are not counted as part of a passenger's baggage allowance and baggage fees do not apply.  We have limited priority space in the passenger 
cabin of the aircraft designated for stowage of a mobility device.

Other assistive devices, such as walkers, canes, crutches, etc. may be stowed in compliance with the FAA safety regulations and are given priority onboard stowage.  These items will not be counted toward the Carry-on baggage allowance. 

Wheelchair Batteries 

Federal regulations require spillable (wet cell) and non-spillable (dry cell) batteries to be disconnected from their device, unless the mobility aid has an effective design to prevent unintentional activation. If the wheelchair is equipped with an electronic memory chip, disconnection may cause memory loss. Spillable batteries may need to be removed from the
device and transported in a special battery box if the device cannot be loaded, secured, and unloaded in an upright position. 

Requesting Wheelchair Service 

Inter Island Airways / Inter Island Vacations Travel Representatives can help you with information and arrange for wheelchair services at your departure, connection and/or destination airport.  When you request wheelchair service, we need to know if you are able to walk without assistance and how far, and if you can 
ascend and descend stairs without assistance.

If you have requested wheelchair service at the time of reservation, please notify a Inter Island Airways representative when arriving at the airport and a wheelchair will be provided to transport you to your gate. A wheelchair will also be provided for you at your arrival gate at any connecting airports and at your destination airport. 


Medication

Traveling passengers should always carry enough prescribed medications needed for the duration of their trip.  

Never put medicine in your checked baggage. 
All medication should be carried only in small carry-on baggage and carried by the Passenger on board the aircraft.

Our airplanes do not have refrigerators onboard, so plan accordingly.  If you use needles to inject medication, they must be declared at the airport screening area.  It is helpful to have a doctor's statement with you in case security officers have any questions. 

It is advisable to provide documentation or identification to confirm a medical condition and for all medication to have either a professionally printed labeled identifying the medication or manufacturers or for the medication to be in pharmaceutical labeled packaging. 

Our personnel will not be responsible for administering medication of any kind.  

Portable Oxygen Concentrators (POC)

Inter Island Airways permits use of seven (7) types of oxygen concentrators onboard:
  • AirSep Freestyle
  • AirSep Lifestyle
  • EVO Central Air (Delphi RS-00400)
  • Inogen One
  • Invacare XPO2
  • Respironics Evergo
  • SeQual Eclipse
A Portable Oxygen Concentrator Physician Consent Form is required to be completed and signed by your physician. Inter Island Airways will not provide a Portable Oxygen Concentrator for passenger use onboard the aircraft. The user of the Portable Oxygen Concentrator must
comply with the following conditions to use the device onboard the aircraft:

  • The user must be capable of hearing the unit's alarms, seeing the alarm light indicators, and have the ability to take the appropriate action in response to the various caution and warning alarms and alarm light indicators, or be traveling with someone who is capable of performing those functions;
  • The user must ensure the portable oxygen concentrator is free of oil, grease or other petroleum products, is in good condition, and free from damage or other signs of excessive wear or abuse;
  • The user must inform Inter Island Airways that he or she intends to use a portable oxygen concentrator onboard the aircraft. The user must have a written statement, signed by a licensed physician, in that person's possession, and must allow Company personnel to review 
    the contents of the physician's statement which must:
    • state whether the user of the device has the physical and cognitive ability to see, hear and understand the device's aural and visual cautions and warnings and is able, without
      assistance, to take the appropriate action in response to those cautions and warnings;
    • state whether or not oxygen use is medically necessary for all or a portion of the duration of the trip; and
    • specify the maximum oxygen flow rate corresponding to the pressure in the cabin of the aircraft under normal operating conditions.
  • Only lotions or ointments that are oxygen approved may be used by persons using the portable oxygen concentrator device;
  • The user must carry on the flight a sufficient number of batteries to power the device for the duration of the oxygen use specified in the physician's statement, including a conservative estimate of any unanticipated delays;
  • The user must ensure that all batteries carried onboard the aircraft in carry-on baggage are protected from short circuit and are packaged in a manner that protects them from physical damage; and
  • When a battery-powered portable oxygen concentrator is carried onboard the aircraft as carry-on baggage and is not intended to be used during the flight, the battery must be removed to prevent accidental operation during transport.

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