Inter Island Airways wants to make sure that passengers with special physical and medical conditions have a great flying experience. When booking a reservation, a special request can be made for the passenger who is in need of special assistance. Also, please feel free to call a Inter Island Airways' / Inter Island Vacations Travel Representative at 1-684-633-7100 and request the assistance to be added to the reservation.
The following topics are covered in this section:
The following topics are covered in this section:
- Special Assistance
- Visual and Hearing Disabilities
- Service Animals
- Potable Oxygen Concentrators (POC)
- Customer Size
Flight attendants or Flight Crews are not permitted to assist with feeding or personal hygiene and lavatory functions. They cannot lift or carry you, and they cannot provide medical services, such as giving injections. If your medical condition requires others to provide this type of care, you should travel with a ticketed companion who can see to these needs during the flight.
Passengers with disabilities may be seated anywhere if they are qualified and in compliance with FAA safety regulations. Ask our Travel Representative about special seating accommodations if you are traveling with a service animal or an attendant who assists you with certain functions during flight, if you have a fused leg, if you need a seat with a movable aisle armrest, or if you use an aisle chair to reach your seat.
Visual and Hearing Disabilities
Federal Aviation Regulations require canes to be stowed prior to takeoff and landing as a safety measure. If you need assistance when flying, our employees will explain emergency procedures and aircraft surroundings.
Please let us know if you are deaf or hard of hearing, so we can provide you with information during delays and an individual safety briefing, if you wish.
At your request, we are happy to assist you to and from the airport gates, and with identifying in-flight snacks, etc. Please let us know how we can assist you.
Inter Island Airways accepts service animals trained to assist passengers with disabilities in the cabin of our aircraft at no charge. Here are a few things to know about traveling with a service animal:
enough, it may sit on your lap.
NOTE: We reserve the right to refuse to accommodate an animal in the cabin if credible proof of service and training is not available, or if the animal is considered aggressive or disruptive.
Customers who are unable to lower both armrests and/or who compromise any portion of adjacent seat or aisle should book two seats prior to travel. The armrest is considered to be the definitive boundary between seats. Additionally, armrests (when fully lowered) are viewed as providing a measure of safety by restricting the seat occupant's lateral (side-to-side) movement.
It is Inter Island Airways’ goal to ensure a safe, comfortable flight for everyone and to make every customer's travel experience pleasant from beginning to end.
Inter Island Airways accepts all wheelchairs and mobility devices as checked baggage in the cargo compartment of the aircraft. These items are not counted as part of a passenger's baggage allowance and baggage fees do not apply. We have limited priority space in the passenger
cabin of the aircraft designated for stowage of a mobility device.
Other assistive devices, such as walkers, canes, crutches, etc. may be stowed in compliance with the FAA safety regulations and are given priority onboard stowage. These items will not be counted toward the Carry-on baggage allowance.
Federal regulations require spillable (wet cell) and non-spillable (dry cell) batteries to be disconnected from their device, unless the mobility aid has an effective design to prevent unintentional activation. If the wheelchair is equipped with an electronic memory chip, disconnection may cause memory loss. Spillable batteries may need to be removed from the
device and transported in a special battery box if the device cannot be loaded, secured, and unloaded in an upright position.
Requesting Wheelchair Service
Inter Island Airways / Inter Island Vacations Travel Representatives can help you with information and arrange for wheelchair services at your departure, connection and/or destination airport. When you request wheelchair service, we need to know if you are able to walk without assistance and how far, and if you can
ascend and descend stairs without assistance.
If you have requested wheelchair service at the time of reservation, please notify a Inter Island Airways representative when arriving at the airport and a wheelchair will be provided to transport you to your gate. A wheelchair will also be provided for you at your arrival gate at any connecting airports and at your destination airport.
Traveling passengers should always carry enough prescribed medications needed for the duration of their trip.
Never put medicine in your checked baggage.
All medication should be carried only in small carry-on baggage and carried by the Passenger on board the aircraft.
Our airplanes do not have refrigerators onboard, so plan accordingly. If you use needles to inject medication, they must be declared at the airport screening area. It is helpful to have a doctor's statement with you in case security officers have any questions.
It is advisable to provide documentation or identification to confirm a medical condition and for all medication to have either a professionally printed labeled identifying the medication or manufacturers or for the medication to be in pharmaceutical labeled packaging.
Our personnel will not be responsible for administering medication of any kind.
Portable Oxygen Concentrators (POC)
Inter Island Airways permits use of seven (7) types of oxygen concentrators onboard:
comply with the following conditions to use the device onboard the aircraft: