Lost/Damage Baggage
We apologize for the mishandling of your baggage and understand that this will be inconvenient for you. If you have additional information or have corrections, it would be appreciated if you would notify us immediately so we can update your file accordingly. Please ensure your name, address and baggage description are correct as this will help us in locating and returning your bag to you quickly. Rest assured that we will do all possible to assist you through this situation. We will advise you once your baggage has been received and arrange a convenient time for delivery.
The following topics are covered in this section:
The following topics are covered in this section:
- Status of your delayed/lost baggage
- If your baggage is damaged
- To check the status of your damaged baggage
Status of your delayed/lost baggagePlease contact us at the office located in the area in which you are calling from. Click here for our Contact information.
NOTE: Please indicate your name and tracking number and any other important information related to your baggage. |
If your baggage is damagedWe recommend that you file a claim directly at the airport. If you did not file a claim at the airport, you have 7 days to report the damage from the date of delivery of the bag.
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To check the status of your damaged baggagePlease contact us at the office located in the area in which you are calling from. Click here for our Contact information.
NOTE: Please indicate your name and tracking number and any other important information related to your baggage. |
